The Human Touch: Why AI Can’t Interview Your Customers
The Efficiency Trap It starts the same way every time. A dashboard lights up with 10,000 data points. Heatmaps. Session recordings. AI-generated summaries of customer reviews. Sentiment analysis distilled into clean, color-coded charts. Everything feels… complete. You scroll. You skim. You nod. “Got it,” you think. “Customers want faster onboarding. Simpler pricing. Better support.” But […]
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